Aphelia Collaboration System

Aphelia Collaboration System

Aphelia Collaboration System is a highly scalable and reliable mobile based intelligent dispatch and resource management system for the utility and energy sectors. It is a delegation, collaboration and communication platform for a highly distributed mobile workforce. Through seamless integration of audio, video, chat and geo-location services it helps increase workforce productivity.

What is Aphelia

A rich mobile interface shown here is part of the Aphelia Collaboration System (ACS). It integrates cell phones, WIFI and radio technologies to provide collaboration across the organization. It integrates with the Cisco Instant Connect PTT solution, to provide radio interoperability and wider communications reach.

Aphelia Features

Aphelia, combined with Cisco Unified Computing System (UCS) servers and virtualization is a highly scalable and reliable collaboration solution for the enterprise. Di s patch er delegates work to Field Workers. As an example, if there is a power outage due to a storm, the dispatcher can assign the job to the appropriate field worker according to the availability, proximity and the skill set.

Field Workers start, execute and finish Jobs delegated by the Dispatcher. Field Workers may consult other Field Workers, Experts or even the Dispatcher about a specific Job under their jurisdiction. They can collaborate via chat, audio and real time video on their mobile device.

The current version of this product addresses the operational requirements of power, utility and gas companies. It provides wide range of capabilities including task allocation to a specific field resource, navigation and media rich collaboration with subject matter experts and push-to-talk (PTT) communication with team members for timely resolution to an event.